In recent months, Amarillo residents have faced challenges with the city’s new utility billing system, leading to widespread concerns over billing inaccuracies. In response, the Amarillo City Council has taken decisive steps to address these issues and restore public trust.
Utility Billing System Audit
On June 30, 2026, the City Council approved an $85,000 allocation for a third-party audit of the new utility billing system. This decision follows the April transition to the new system, which resulted in over 55,000 customers receiving higher-than-expected bills due to extended billing cycles and tiered rate adjustments. The audit aims to identify and rectify the root causes of these discrepancies, ensuring accurate billing for all residents.
Consideration of a Forensic Audit
Furthering their commitment to transparency, the City Council discussed the potential for a comprehensive forensic audit on July 14, 2026. This proposed audit would encompass capital improvement projects, water and sewer systems, and the allocation of American Rescue Plan Act (ARPA) funds. The initiative seeks to provide a thorough examination of past financial records, addressing community concerns and reinforcing accountability within city operations.
Community Impact and Response
The Council’s proactive measures reflect a dedication to addressing resident concerns and enhancing the city’s financial management practices. By initiating these audits, Amarillo aims to rebuild community trust and ensure the efficient use of public resources.